So.. When you have a client that uses Cisco’s encryption system for emails.. that usually means they are trying to be secure, or just don’t know any better right?
Those 9MB attachments are AWESOME just so you can turn around and forward it off to an email to be decrypted.. wait what? Yup. Gotta love clueless end users. I got to work with one, that had no concept of the term “Encrypted”, instead of opening the attachment and following the directions that Cisco so nicely puts on the page for you.. You’re supposed to skip the directs on how to open the attachment properly and just send it back so that their system does it for you.
While I understand that the reason the email forwarding service exists is because some browsers don’t open the encrypted attachments correctly, so then you need to send to this address to get it decrypted for you, but not even trying to open it properly.. comeon man!
Technology is only as “good” as the end user that is utilizing it is, I just love when tech isn’t used effectively.. yeesh..
Anywho, first day back after being in wire-less Georg- I mean, Georgia. Working through everything after coming back is a pain, it’s like I went on vacation and had to restart all of my thought processes from when I went on vacation.. except.. I never went on vacation -_- ooh well.
We had fun with our PRI provider today, and by fun I mean we are ready to go to their office and choke someone out! When you have a 24 Channel PRI, that handles an enterprise amount of faxes, you typically should have a service that won’t just randomly fail during the day.. right?
Apparently not.. What we thought at first was that our windows 2003 server was starting to go on us, so I rebooted it.. Upon reboot we found that there was still a line issue, calling up our provider let me know that they already had a ticket open and someone would call back in a half hour or so.. great.
Fast forward 2 hours, we were still having issues, and we had to actually pause all of the fax ports!!?! If we didn’t outbound faxes would have failed to send, and would have alerted the end users.. great, more emails from people..
After another engineer on our side sat fighting with one of the engineers on their side, we soon found out that they were going to dispatch a tech, great, someone was going to go on site to our datacenter and look at the line, no eta. Lovely.
Within a half hour, we tried sending out again, hoping that the system had come back. To our amazement it had!
From what I heard, they didn’t do anything, the system just decided to come back and start working again (lol), that’s always what I want to hear when i’m dealing with mission critical stuff, yup always..
So yeah, Faxing issues and dumb end users, highlights of an otherwise slow day..
Be back tomorrow!